We “Hello India Tour” are a responsible organization since 2016 and we take your privacy concern seriously. We never share our custAt Hello India Tours, we understand that sometimes plans change unexpectedly. We strive to be as flexible as possible with cancellations and provide a hassle free experience to our customers. However, cancellations may result in costs and inconveniences that may affect both our operations and those of other customers. That’s why, we have established the following cancellation policy:omer personal information to any third party until we take permission from customer. If any customer buy our services from our website “helloindiatour.com” or our trade partner, then we receive some personal information of our customer such as Name, Age, Gender, address and transactions history. We use personal information of our customer as mention below.

1. Cancellation by the Customer:

1.1 Individual Tour (Group Size 1-5):

  • Cancellation made less than 24 hours prior to the departure of the scheduled tour will eligible for Full Refund.

1.2 Individual Tour (Group Size 6-10):

  • Full refund will be given for tickets canceled more than 8 days before the departure of the scheduled tour.
  • Cancellation 3-7 days prior to departure of the scheduled tour will be eligible for 50% refund.
  • Cancellation made less than 3 days prior to the departure of the scheduled tour will not be eligible for refund.

1.3 Group Tours (group size 11 or more):

  • Full refund will be given for tickets canceled more than 7 days before the departure of the scheduled tour.
  • Cancellation between 15-30 days from the departure of the scheduled tour will be eligible for 50% refund.
  • Cancellation made less than 15 days prior to the departure of the scheduled tour will not be eligible for refund.

1.4 Customized Tours:

  • Cancellations made more than 14 days prior to the departure of the scheduled tour will be eligible for a full refund less any non-refundable costs incurred during the planning process.
  • Cancellations made between 7-14 days prior to the departure of the scheduled tour will be eligible for a 50% refund less any non-refundable costs incurred during the planning process.
  • Cancellation made less than 7 days prior to the departure of the scheduled tour will not be eligible for refund.

2. Refund Policy for Train Tours

2.1 Refund Eligibility:

  • Refund will be considered on cancellation at least 5 days before the scheduled departure of the train.
  • No refund will be issued for cancellations within 4 days of scheduled train departure.

2.2 Refund Process:

  • Cancellations made 5 days or more before the scheduled departure date are eligible for a refund.
  • Refunds will be processed after deducting the train ticket amount, plus applicable charges levied by the train coach and payment gateway.

2.3 Refund Calculation:

  • The refunded amount will be the total fare paid less the price of the train ticket and any charges levied by the train coach and payment gateway.
  • The amount deducted will be clearly specified in the refund statement.

2.4 No refund within 4 days:

  • Cancellations made within 4 days of the scheduled departure date are not eligible for any refund.

2.5 Refund Request:

  • To request a refund, please contact our customer support team through the given channels, quoting your booking details.
  • Refund requests must be made before the scheduled departure date

2.6 Processing Time:

  • Refunds will be processed within a reasonable time frame once the cancellation is approved.
  • Please allow enough time for the refunded amount to reflect in your account.

2.7 Non-transferable:

  • Refunds are non-transferable and will be issued to the original payment method used for the booking.

2.8 Exception

  • In case of train service disruption or other extraordinary circumstances, the refund policy may be subject to change. Passengers will be informed immediately about any such changes.

3. Cancellation by Hello India Tours:

  • In the unlikely event that we have to cancel a tour, we will inform you as soon as possible and give you the option of rescheduling or getting a full refund. We do not take cancellations lightly and will only cancel a tour if there are unavoidable circumstances such as extreme weather conditions, natural disasters or safety concerns.

4. Cancellation Process:

  • To cancel a tour, you must notify us in writing (email or letter) or by calling our customer service hotline. Include the details of your booking, including tour dates, the name of the main passenger and any other relevant information.

5. Refund Process:

  • Refunds will be processed within 14 business days from the date of cancellation. Refunds will be made through the original payment method used during the booking process.
  • Please note that any additional charges due to currency conversion or bank charges will not be covered by Hello India Tours and the final refund amount may be less.
  • We highly recommend purchasing travel insurance that covers trip cancellation or interruption to protect against unforeseen circumstances.
  • By booking a tour with Hello India Tours, you acknowledge and agree to comply with our cancellation policy. We reserve the right to update or modify this Policy at any time, and the latest version will be effective immediately.